Shipping and Refund Policy

Processing Time: Orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays.

Shipping Rates & Delivery Estimates: Shipping charges for your order will be calculated and displayed at checkout. Delivery estimates depend on your location and the shipping method selected. Standard shipping typically takes 3-5 business days, while expedited shipping takes 1-2 business days.

Shipment Confirmation & Order Tracking: You will receive a shipment confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties, and Taxes: Our website is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages: Our website is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

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Refund Policy

Returns: Due to the perishable nature of our products, we only accept returns for items that are defective or damaged. If you need to return an item, please contact us within 7 days of receiving your order. To be eligible for a return, your item must be unused and in the same condition that you received it.

Refunds (if applicable): Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain amount of days.

Late or Missing Refunds (if applicable): If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund yet, please contact us at: admin@fuegodrops.com

Exchanges (if applicable): We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at admin@fuegodrops.com